Our goal of providing technical and operational excellence generates solutions that are innovative, reliable and secure as we keep pace with the university’s need for advancing technology. The responsibility of enterprise-wide, flexible and adaptive information technology services and support is met with a commitment to professionalism and continuous improvement. We strive to deliver efficient, strategic technology results for UofL and its extended community by integrating ITIL, a set of best practices for IT Service Management, with services of demonstrated value.